{"id":21,"date":"2025-11-09T12:27:48","date_gmt":"2025-11-09T03:27:48","guid":{"rendered":"https:\/\/satori-dogwear.mods.jp\/en\/?page_id=21"},"modified":"2025-12-07T17:57:37","modified_gmt":"2025-12-07T08:57:37","slug":"terms-conditions-shipping-policy","status":"publish","type":"page","link":"https:\/\/satori-dogwear.com\/en\/terms-conditions-shipping-policy\/","title":{"rendered":"Terms & Conditions \/ Shipping Policy"},"content":{"rendered":"

Terms and Conditions<\/h2>\n

Seller\/Operator<\/h2>\n
satori
\nRepresentative: Ryoji Fujiwara<\/div>\n

Location\/Address<\/h2>\n
4-10-20 Kojimashimonoch\u014d, Kurashiki, Okayama 711-0906, Japan<\/div>\n

Contact<\/h2>\n
Email Address: dogwear.satori@gmail.com
\nNote: We do not offer phone support. Please contact us via email or contact form for all inquiries.<\/div>\n

Business Hours<\/h2>\n
9:00 AM \u2013 6:00 PM JST (Irregular holidays)
\nWe will respond to inquiries within 2 business days.<\/div>\n

Business Hours<\/h2>\n
9:00 AM to 6:00 PM JST (Irregular holidays)
\nInquiries will be responded to within 2 business days.<\/div>\n

Selling Price<\/h2>\n
The selling price for each product (including consumption tax) is displayed on the respective product page.
\nAny applicable shipping costs will be displayed during the checkout process.<\/div>\n

Other Required Charges<\/h2>\n
The selling price includes domestic shipping within Japan.<\/div>\n
For international shipping, a flat rate of \u00a52,500 will be charged separately.<\/div>\n
\nIn cases of refusal to receive or return of goods initiated by the customer (including inability to receive due to long absence), the customer will be billed for the round-trip shipping costs and any associated bank transfer fees.<\/div>\n

Payment Methods and Timing<\/h2>\n
The following payment methods are accepted:<\/div>\n
    \n
  • \n
    Credit Cards (Visa, Mastercard, American Express, etc.)<\/div>\n<\/li>\n
  • \n
    Shop Pay \/ Apple Pay \/ Google Pay<\/div>\n<\/li>\n
  • \n
    PayPal<\/div>\n<\/li>\n
  • \n
    Various Electronic Payment Services (as supported by the platform)<\/div>\n<\/li>\n<\/ul>\n
      \n
    • \n
      Payment is processed at the time the order is confirmed.<\/div>\n<\/li>\n
    • \n
      Payment processing is handled through Shopify Payments or affiliated services.<\/div>\n<\/li>\n<\/ul>\n

      Delivery Time<\/h2>\n
      Products are shipped within 5 days of order confirmation (completion of payment).<\/div>\n
        \n
      • \n
        Please note that delivery times may vary depending on current order volume and the shipping carrier’s schedule.<\/div>\n<\/li>\n
      • \n
        If multiple items are purchased simultaneously, they may be consolidated into a single shipment.<\/div>\n<\/li>\n<\/ul>\n

        Returns, Exchanges, and Cancellations<\/h2>\n
        As our products are one-of-a-kind handmade items, we have the following policy:<\/div>\n

        \u25a0 Eligibility for Returns\/Exchanges<\/h2>\n
        Returns or exchanges are accepted only for defective products or incorrect shipments.<\/div>\n
        In such cases, please contact us via email within 5 days of the product’s arrival.<\/div>\n
        If an exchange is difficult due to stock availability, a refund will be issued instead.<\/div>\n

        \u25a0 Cases Where Returns\/Exchanges are NOT Accepted<\/h2>\n
        We cannot accept returns or exchanges for reasons attributable to the customer, including:<\/div>\n
          \n
        • \n
          Customer convenience (e.g., wrong size, difference from image, ordering mistake). Due to the unique nature of our one-of-a-kind items, please pay close attention to sizing.<\/div>\n<\/li>\n
        • \n
          Products that have been used, even once.<\/div>\n<\/li>\n
        • \n
          Products with the product tag removed, damaged, or soiled.<\/div>\n<\/li>\n
        • \n
          More than 6 days have passed since the product’s arrival.<\/div>\n<\/li>\n<\/ul>\n

          \u25a0 Return Shipping Cost<\/h2>\n
            \n
          • \n
            Returns due to initial defect or wrong shipment: Covered by the brand (Cash on Delivery).<\/div>\n<\/li>\n
          • \n
            Returns for any other reason: Covered by the customer.<\/div>\n<\/li>\n<\/ul>\n

            \u25a0 Cancellation<\/h2>\n
            Cancellations are generally not accepted after the order has been confirmed.<\/div>\n
            If there is an error in your order, please contact us immediately.<\/div>\n

            About Defective Products<\/h2>\n
            Should a product arrive with a defect or contamination, please contact us within 5 days of arrival. After confirming the situation, we will arrange for repair, exchange, or refund.<\/div>\n

            Special Notes on Delivery Time<\/h2>\n
            We will notify you by email if delivery is delayed due to severe weather, shipping carrier issues, or other unavoidable circumstances.<\/div>\n

            Sales Quantity<\/h2>\n
            All products are one-of-a-kind or produced in small batches. Any items that are out of stock will be indicated on the product page.<\/div>\n

            International Sales<\/h2>\n

            \u3010Shipping Area Restrictions and Costs\u3011<\/h2>\n
            We currently ship to Asia, North America (USA\/Canada), and Oceania (Australia\/New Zealand). Shipping to these areas is a flat rate of \u00a52,500. We do not currently ship to other regions.<\/div>\n

            \u3010Customs Duties and Import Taxes\u3011<\/h2>\n
            Customs duties, import taxes, and Value Added Tax (VAT) that may arise are the full responsibility of the customer (DDU – Delivered Duty Unpaid). We cannot accept cancellations or refusal of receipt due to these charges.<\/div>\n

            Disclaimer<\/h2>\n
            We will handle compensation for damages caused by delays or accidents during shipping only to the extent covered by the regulations of the shipping carrier.<\/div>\n
            Please be aware that the colors in the posted photographs may differ slightly from the actual product.<\/div>\n


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            Terms and Conditions Seller\/Operator satori Representative: Ryoji Fujiwara Location\/Address 4-10-20 Kojimashimonoch\u014d, Kurashiki, Okayama 711-0906, Japan Contact Email Address: dogwear.satori@gmail.com Note: We do not offer phone support. Please contact us via email or contact form for all inquiries. Business Hours 9:00 AM \u2013 6:00 PM JST (Irregular holidays) We will respond to inquiries within 2 business […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-21","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/pages\/21","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/comments?post=21"}],"version-history":[{"count":69,"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/pages\/21\/revisions"}],"predecessor-version":[{"id":1032,"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/pages\/21\/revisions\/1032"}],"wp:attachment":[{"href":"https:\/\/satori-dogwear.com\/en\/wp-json\/wp\/v2\/media?parent=21"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}